Rehab Office Coordinator I

Job Ref: 18063
Category: Clerical & Administrative Support
Emerson Hospital, Baker Ave Facility, 310 Baker Ave, Concord, MA 01742

Department: Physical Therapy
Schedule: Per Diem
Shift: Variable Shifts
Hours: Variable

Job Summary:

Reporting directly to the Supervisor of Rehabilitation Support Services, the Rehab Office Coordinator is responsible for the daily operation of the front office/ reception area and provides secretarial services for the Outpatient Rehab Department ensuring quality and effective performance. Responsibilities include: patient reception, scheduling and registration, data entry, collecting co pays, discharging and other general clerical duties that include typing, copying, faxing and filing, telephone communication with patients, physicians, insurance companies, and other allied health professionals.


Minimum Qualifications:

High School Diploma or equivalent required. Completion of a Medical Assistant course preferred.

One to two years Administrative Assistant/Medical Office preferred.

Licensure and/or Certification:
Graduate of a Medical Assistant/Secretary program preferred

Ability to read, write and communicate in English.
Excellent customer service skills.
Excellent telephone communication skills.
Moderate keyboarding is required.
Experience proficiency with Microsoft Office applications                   
Excellent organizational skills, detail oriented with strong ability to prioritize multiple duties.
Ability to work accurately with detailed confidential information and maintain confidential information
Must possess basic mathematical skills and have analytical skills to resolve referral issues related to multiple groups including third party payers, physicians, patients and varied computer systems.
Utilizes interpersonal communication strategies/skills to achieve outcome/results with patients, family and others.
Knowledge of Meditech software to schedule and register patients is preferred.
Knowledge of medical terminology preferred.