Patient Services Representative

Job Ref: 18142
Category: Clerical & Administrative Support
Location:
Emerson Hospital, 133 Old Road to Nine Acre Corner, Concord, MA 01742

Department: Radiology Support
Schedule: Per Diem
Shift: Variable Shifts
Hours: variable shifts

Job Summary

Reporting to the Radiology Support Services Supervisor, greets patients, visitors and physicians entering the department. Generates and sorts exam requisitions, accurately enters exams into the radiology Meditech system. Must maintain a high level of patient confidentiality via HIPPA guidelines and be committed to Service Excellence at all times.

Minimum Qualifications

·         Education

o   High school diploma or equivalent required

o   Medical Terminology course preferred.

o   Previous coursework related to administrative skills preferred.

·         Experience

o   One year in a medical office environment preferred.

o   Customer service, data entry, and Hospital RIS experience a plus.

·         Licensure and/or Certification

o   None required.

·         Skills

o   Organization and multitasking skills

o   Ability to read and communicate effectively using medical terminology

o   Accurate data entry skills

o   Courteous and professional manner when dealing with public both in person and on the phone

o   Must have the ability to work in a fast-paced environment, i.e., answer phones, give verbal reports, generate paperwork in an organized manner all at the same time as well as working with minimal supervision o Knowledge of medical terminology

o   Maintains standard of performance which promote Service Excellence

o   Must be able to read, write, and communicate in English.

o   Computer skills required.

o   Ability to maintain confidential information.