Customer Service Representative

Job Ref: 21964
Category: Clerical & Administrative Support
Emerson Hospital, 133 Old Road to Nine Acre Corner, Concord, MA 01742

Department: Service Response Center
Schedule: Per Diem
Shift: Variable Shifts
Hours: 7a-3:30p. 9:30a-6p. 6a-4:30p, 6a-6:30p

Job Summary

Reporting to the Customer Service Supervisor, the position handles all inquiries from patients and must be responded to in a courteous and timely manner. Responsible to work with patients on various diets and assist them in a nutritious meal selection.

Minimum Qualifications

  • Education
    • HS Diploma; college degree preferred.
  • Experience
    • Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills.
  • Licensure and/or Certification
    • N/A
  • Skills
    • Working knowledge of the Meditech system.
    • Excellent communication and correspondence skills.
    • Excellent customer service skills.
    • Ability to read, write, and communicate in English.
    • Strong computer skills.
    • Ability to maintain confidential information.
    • Assist with patient meal selection
    • Work with patients on various diets