Medical Receptionist

Job Ref: 22351
Category: Clerical & Administrative Support
Emerson Hospital, 133 Old Road to Nine Acre Corner, Concord, MA 01742

Department: Emerson Cardiology Associates
Schedule: Full Time
Shift: Day shift
Hours: 8:00am-4:30pm

Job Summary:

Reporting to the Practice Manager, the Medical Receptionist performs a wide variety of responsibilities and support to the physicians.

Job Functions:

§  Greet patients upon arrival, maintains orderliness of reception area and Front desk ensuring patient confidentiality.

§  Answer phones and retrieves and distributes messages appropriately.

§  Process patients quickly and accurately through the computer based scheduling system for future appointments and/or testing as appropriate for patient care.

§  Captures and enters high quality patient demographic and financial information via telephone interviews and hard copy (mail-in,facsimile, etc.)

§  Identifies insurance coverage and payer requirements for hospital services, processes insurance verification and other basic benefits information for patients, as necessary.

§  Communicates with physicians’ offices and staff in a timely and professional manner.

§  Maintains and supports patient’s rights to care, privacy and respect.

§  Other duties as assigned from time to time

Minimum Qualifications:

§  Education: High School Diploma or equivalent required.

§  Experience: One to three years Administrative Assistant/Medical Office preferred

§  Licensure and/or Certification: Graduate of a Medical Assistant/Secretary program preferred.

§  Skills:

§  Advanced proficiency with Microsoft Office applications and moderate keyboarding is required. Knowledge of GE Centricity to access and utilize electronic medial records preferred.

§  Excellent organizational skills, detail oriented with strong ability to multi-task required.

§  Familiarity with medical terminology preferred

§  Knowledge of patient billing, account processes, third party billing and revenue cycle preferred.

§  Ability to maintain confidential information required.