Assistant Operations Manager

Job Ref: 18132
Category: Professional & Management
Emerson Hospital, Baker Ave Facility, 310 Baker Ave, Concord, MA 01742

Department: Physical Therapy
Schedule: Full Time
Shift: Day/Eve shift
Hours: 8:00am-4:30pm

Reporting to the operations manager outpatient rehab services, the Asst. Operations Mgr. primary responsibility is to ensure the processes associated with the patient on-ramp to multidisciplinary service lines has low friction and high patient satisfaction. This role requires a process oriented individual who will work closely with the Operation Manager and others as necessary to ensure patient on-ramp processes align with service line development.

Minimum Qualifications:

Education: Bachelor’s Degree

Experience: Minimum 2-5 years’ experience in, healthcare administration.

Licensure and/or Certification: N/A

  • Skills: 
  • Professional in attitude and presentation
  • Possess strong positive attitude and ability to provide support to clinical staff as well as support staff
  • Proven strong interpersonal, communication and organizational skills
  • Ability to work independently
  • Knowledge of Microsoft Office, Kronos and Meditech, preferred.
  • Must be able to problem solve utilizing resources available and know when to seek additional help
  • Excellent customer service skills.
  • Must be able to read, write, and communicate in English.
  • Ability to maintain confidential information.